Sphere Quest: Monster Trails

Embark on an epic journey through mysterious worlds filled with unique monsters to discover and capture.

Free Download Available on iOS 12.0+

Technical Support

Find answers to common questions or contact our support team for assistance.

Frequently Asked Questions

What devices are compatible with Sphere Quest?

Sphere Quest: Monster Trails is compatible with iOS devices running iOS 12.0 or later. This includes iPhone, iPad, and iPod Touch devices that meet the minimum system requirements.

Is Sphere Quest free to play?

Yes, Sphere Quest is free to download and play. However, it contains in-app purchases that allow you to acquire additional in-game items, currencies, and features.

How do I capture monsters?

To capture monsters, approach them carefully and use the appropriate Sphere based on their type. Tap on the monster to initiate the capture sequence, then aim and throw your Sphere when the timing is right.

How can I backup my game progress?

Your game progress is automatically saved to your iCloud account when you sign in with your Apple ID. To restore your progress on a new device, simply download the game and sign in with the same Apple ID.

Troubleshooting

App Crashes or Freezes

  • Ensure your device is running iOS 12.0 or later and has the latest software updates installed.
  • Close other apps running in the background to free up system resources.
  • Restart your device and relaunch Sphere Quest.
  • If the problem persists, uninstall and reinstall the app from the App Store.

Features Not Working Properly

  • Check your internet connection if the feature requires online access.
  • Make sure your device has sufficient storage space available.
  • Verify that you have granted all necessary permissions to the app (e.g., location, camera).
  • Update Sphere Quest to the latest version from the App Store.

Contact Us

Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (local time). Fill out the form below to contact us.

Privacy Policy

Learn how we collect, use, and protect your personal information when you use Sphere Quest: Monster Trails.

Information Collection and Use

When you use Sphere Quest: Monster Trails, we may collect the following types of information:

  • Personal Information: This may include your name, email address, and other information you provide when creating an account or contacting our support team.
  • Device Information: We collect information about your iOS device, including its model, operating system version, unique device identifiers, and mobile network information.
  • Usage Information: We track how you use our app, including the features you access, the duration of your sessions, and your in-game interactions.
  • Location Information: With your permission, we may collect precise location data to provide location-based features in the game.
  • In-App Purchases: If you make purchases within the app, we collect transaction information, including the date, amount, and type of purchase.

We use this information to provide, maintain, and improve our app, develop new features and services, understand user preferences, and provide personalized content and recommendations.

Information Storage and Security

We store your information on secure servers that are protected by industry-standard security measures. These measures include:

  • Encryption of sensitive data
  • Firewalls and intrusion detection systems
  • Regular security audits and updates
  • Access controls to limit who can view and process your information

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  • With Service Providers: We engage third-party companies and individuals to facilitate our app, provide app-related services, or assist us in analyzing how our app is used.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • In the Event of a Business Transfer: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent, such as when you choose to connect Sphere Quest with a social media platform.

We do not sell your personal information to third parties for their marketing purposes.

Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information under certain circumstances.
  • Restriction of Processing: You can request that we restrict the processing of your personal information under certain circumstances.
  • Objection: You can object to the processing of your personal information under certain circumstances.
  • Data Portability: You can request that we transfer your personal information to another entity under certain circumstances.

To exercise any of these rights, please contact us at the address provided below.

Changes and Updates

We may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy and, if the changes are significant, by providing additional notice (such as in-app notifications or via email).

We encourage you to review this Privacy Policy periodically. Your continued use of Sphere Quest: Monster Trails after the effective date of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: weitha@outlook.com